Training and Quality Assurance Officer

Ad ID: 18645
Date Posted: 2009-06-30
Transaction type: Buying / Looking for / Wanted
Price: Not Specified

Training and Quality Assurance Officer

Responsibilities:

Works with the Sales Team in developing strategies to improve training methodologies;
Identifies training resources which can be used to accomplish learning objectives by regularly reviewing programs, technology, approaches, vendors, etc;
In building high performing training and quality program through peer coaching, motivation, and self-development
In analyzing KPI’s and provides regular reports on training data,
statistics and findings;
Implementation of training materials aligned with quality and performance objectives of the company


Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required skill(s): Training and Quality Project Management.
Required language(s): English.
At least 2 year(s) of working experience as Call Center Training and Quality Manager is required for this position.
Full-Time positions available.
An aptitude to handle change in a fast paced dynamic environment
Flexible and positive attitude
Results oriented with a proven track record
Excellent attention to detail
Excellent interpersonal and communication (verbal and written) skills

Email: ph-cv[at]expitrans[dotcom]
Location: Metro Manila / NCR